Privacy Policy

At Synevra™, protecting your privacy and safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, make purchases, or engage with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect information in the following categories:

• Personal Information You Provide: Name, email address, phone number, billing and shipping addresses, payment details, and communications submitted through forms or customer support.
• Transaction Information: Order history, purchase details, returns, and related customer service interactions.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on pages, referral sources, and interactions collected through cookies or analytics technologies.

Payments are processed through secure, encrypted third-party payment providers. Synevra™ does not retain full credit card numbers or sensitive payment credentials on our servers.

2. How We Use Your Information

• To process, confirm, and deliver your orders
• To communicate order updates, shipping details, and important service notifications
• To provide customer support and respond to inquiries
• To improve website functionality, user experience, and product offerings
• To send promotional or marketing communications (with the ability to opt out at any time)
• To monitor, detect, and prevent fraud, security risks, or unauthorized transactions

We do not sell or rent your personal information to third parties for independent marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance functionality, personalize content, analyze traffic, and measure marketing performance. You may adjust cookie preferences through your browser settings; however, disabling cookies may affect certain website features.

4. Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we maintain high security standards, no digital platform can guarantee absolute security.

5. Disclosure of Information

We may share information with trusted third-party service providers that assist with payment processing, shipping, analytics, email communications, or website operations. These partners are contractually required to handle data securely and only for authorized business purposes.

6. Your Privacy Rights

Depending on applicable laws in your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also request restrictions on certain processing activities or opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website following updates indicates your acceptance of the revised policy.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team. Synevra™ remains committed to transparency, integrity, and earning your trust every step of the way.